Service has bcome the new standard of excellence in the 90's. As the economic climate shifts from goods to services, companies must become customer oriented in order to succeed. Service commitment from everyone in the organization is vital to prosperity in the new decade. Customer Service, learned through developing good human relation skills, goal setting and attitude development, pays off on the bottom line. This unique approach, when facilitated full-strength throughout the company, results in satisfaction not only for external customers, but for the internal customers; in fact, everyone in the organization. The question facing managers today then becomes not whether to build a strong customer service organization, but how.
The Ultimate Customer Service Process gives you the competitive advantage by answering your service needs with a comprehensive approach designed to improve attitudes and behavior through dynamic results-oriented techniques.
The Ultimate Customer Service Process helps participants rediscover the value of goal setting and opens the door to exciting communication skills. The process leads to a positive self-image among everyone within the organization and satisfacation and loyalty among customers. This combination will lead to a strong and successful business.