In today's business, the supervisor is the catalyst between the company's goals and the people who must accomplish those goals. Effective supervisors are the key to the success of any organization. Many of the supervisor's daily decisions affect profit, production, attitudes, and morale. Excellent supervisors are the difference between the average and the outstanding company. With a role and a function of this magnitude, it would seem logical that the process of becoming a supervisor would require years of training. However, most supervisors have had little or no training in supervisory skills. Almost universally, today's supervisory force is comprised of men and women who have been promoted from being supervisors to superworkers.

The Supervision Process is a structured, open-ended, pragmatic approach to developing supervisors. It is not a "teaching" program, but a "development" process designed to help the supervisors realize both personal and perfessional growth. This program helps the individual realize that each person in the organization possesses job proficiency and specialized knowledge. Collectively, they form a powerful force that assures the achievement of corporate goals.